Shipping policy

Shipping & Delivery

All orders are shipped from Denmark. Orders placed before 15:00 CET on weekdays are normally shipped the same day and typically arrive the next weekday. Saturday delivery is available to parcel shops that are open.

Delivery times & prices

Destination Estimated delivery Cost
Denmark (GLS) 1–2 weekdays Orders over 750 DKK: free (parcel shop & business). Orders under 750 DKK: 49 DKK. Home delivery: +20 DKK.
EU – Standard (UPS Access Point) 3–4 weekdays Free standard shipping to a UPS Access Point is available from the local equivalent of 1,000 DKK. Below the threshold, and for home delivery and Express, the current price in your selected currency is shown at checkout.
EU – Express (UPS/DHL) 1–2 weekdays Express costs extra. The current surcharge is shown at checkout.
USA (FedEx Express) 2–4 weekdays 29 USD. No additional fees on delivery — all taxes and duties are settled at checkout.
United Kingdom (UPS) 2–4 weekdays 19 GBP. Import duties apply to purchases above 135 GBP (excl. shipping); UK VAT is paid together with the import fees.
Norway (UPS) 2–4 weekdays 19 EUR. Home delivery: +3 EUR. VAT and import fees are included in the website prices.
Rest of the world (UPS/FedEx Express) 2–4 weekdays 39 USD

Good to know

  • We do not ship to PO box addresses.
  • All shipments must be signed for in person. You can ask the carrier (UPS/DHL/FedEx) for alternative delivery methods via your tracking link.
  • If your country is missing at checkout, write to us at wool@loow.com and we can usually add your destination.

Payment

We accept Dankort, Visa, MasterCard and MobilePay, with no fee on private credit cards. Prices are shown in the selected currency. Free standard parcel-shop shipping applies from 750 DKK in Denmark and from the local currency equivalent of 1,000 DKK in EU countries. Below the threshold, and for home delivery and Express, the checkout price applies. If you pay with an international card, the amount is reserved immediately and charged when the item is shipped (for back-ordered items, each item is charged when it ships).

Customs, VAT & duties

For US orders there are no additional fees on delivery — all taxes and duties are settled at checkout. For the United Kingdom, import duties apply to purchases above 135 GBP and UK VAT is paid together with the import fees. For Norway, VAT and import fees are included in the website prices. Any other customs or import charges paid at checkout or on import are non-refundable, as they are collected directly by the authorities; on a return, only the value of the goods is refunded.

Returns

We offer a 365-day return right on unused items, and the option to try the clothing in use for 30 days if selected at checkout. Returns and exchanges are free from Denmark and EU countries throughout the applicable return period. We provide the return label, and an exchange includes shipment of the replacement item.

If you choose a refund as store credit in the return portal, the store credit is issued for the approved refund amount plus 5%. A refund to the original payment method does not include the 5% bonus.

Return shipping outside the EU: 19 EUR. USA: 29 USD. Alternatively, you may arrange and pay for a trackable return yourself. Full conditions are described in our Refund Policy and Terms of Service.

Contact

Questions about your delivery? Write to wool@loow.com or call +45 31 62 53 31 (weekdays 10–15).
LOOW ApS · Aage Beks Vej 14 · 8920 Randers · Denmark

Last updated: 1 September 2026